Skip to main content
Logo
Help Center
Submit a request
  1. The Sun Vegas
  2. Topics

Topics

General

  • How do I change my password?
  • Working Hours
  • Can I cancel my bet/spin?
  • Are your casino games fair?
  • How do I Make a Complaint?
  • How do I turn off emails and text messages?
  • See all 8 articles

Account Basics

Responsible Gaming

Deposits

Bonuses

Withdrawals

  • What is the minimum amount I can withdraw?
  • Is there a charge to withdraw my winnings?
  • How fast are withdrawals?
  • I've made a withdrawal, but my bonus disappeared. Why?
  • Is it possible to cancel my withdrawal?
  • Why didn’t I receive all the funds I withdrew?

Technical

  • Clear cache and cookies guide
  • I’m not getting any emails, what should I do?
  • My game won't load properly, what should I do?
  • What happens if my connection drops during games?

Smart Tips

  • Smart tips introduction video
  • Handy tools
  • Time Tips
  • Money Tips

This website is restricted to people aged 18 and over only

sunvegas-logo.svg
  • Instagram
  • Facebook

Copyright 2026 © News Group Newspapers Limited.

All rights reserved. The Sun Vegas is operated by Red Rock Managed Services Limited, a company incorporated in Gibraltar (Company No. 125099), with its registered office at 6th Floor, World Trade Centre, 6 Bayside Road, Gibraltar, GX11 1AA. Red Rock Managed Services Limited is licensed and regulated by the Gambling Commission of Great Britain (Licence No. 67754), and by the Government of Gibraltar (Licence No. 164), regulated by the Gibraltar Gambling Commissioner.

You must be a resident in the UK and aged 18 or over to register an account at The Sun Vegas. Only one account per person is permitted.

*Terms and conditions apply to all promotions

The Sun Vegas supports Responsible Gambling. Review or Set Your Limits here.

  • GENERAL TERMS & CONDITIONS
  • PRIVACY POLICY
  • COOKIES POLICY
  • COMPLAINTS PROCESS
  • RESPONSIBLE GAMING
  • SITEMAP
  • SAFER GAMBLING
  • NET DEPOSIT LIMITS
  • SELF EXCLUSION

Thank you! Your feedback will help us improve!

Search...