Get in touch with us via any of our media channels and one of our agents will be happy to guide you through the Customer Complaints Process and to handle your complaint with a sympathetic ear and efficient approach.
If it’s a technical issue, it would be really helpful if you have screenshots to help us speed up the process for you.
If your Customer Service Agent is unable to resolve your complaint on the spot they will escalate it to our team so they can look into the details more thoroughly on your behalf.
Once escalated you will receive a Complaint Reference Number via e-mail which will be used in reference to your complaint.
You can view our entire complaints process by visiting here.